Problem Packages and Alerts: Roadcase Docs

In short: Roadcase checks every package against seven kinds of problem, each with a limit you can change in Settings. Problems appear on the Problems page, worst first, and can trigger a shopper email and an alert to you.

The seven problem types

Problem	When it counts (default)
Not shipped yet	Paid and unfulfilled for 2 business days, or a label made with no carrier scan after 1 business day
Stuck in transit	No tracking update for 48 hours
Carrier delay	The carrier reports a delay
Missed delivery attempt	The carrier tried to deliver and couldn't
Running late	1 day past the expected delivery date
Probably lost	No update for 7 days, or 5 days past due
Delivered late	Arrived after the expected date

Change any limit in Settings. A problem that clears and comes back reopens. Late deliveries leave the open list after 3 days.

Which orders Roadcase watches

Paid or authorized orders that ship as a package.
In-store sales, local pickup, orders on hold and pre-orders are skipped.
Orders with tags you exclude in Settings (for example wholesale) get no shopper emails.

Delivery promises

In Settings, set the business days each shipping option should take, counted from payment. Roadcase then catches late packages even when the carrier gives no estimate.

Alerts to you

Email alerts the moment a package looks lost or a delivery fails. You choose which problem types alert you, and can add an alert for any problem on orders above a dollar amount.
Slack alerts (Starter and up) through a Slack Incoming Webhook link.
The Monday report, an email summary of last week, on by default.

Problems that already existed when you installed don't send alerts.

Export

On the Problems page, download problems or all packages from the last 90 days as a CSV. Exports never include shopper names or emails.